LEMR Wiki

splwow64.exe ColorAdapterClientUpdateDisplayGamma error when printing a PDF (save to file) in Office Medic version 5.8.1 upwards

Symptom

Error appears when producing a PDF that stated the following:

<Title>splwow64.exe - Entry Point Not Found</Title>
The procedure entry point
ColorAdapterClientUpdateDisplayGamma could not be
located in the dynamic link library
C:\WINDOWS\system32\spool\DRIVERS\x64\3\mscms.dll

Solution

  1. Open the folder
    C:\WINDOWS\system32\spool\DRIVERS\x64\3
  2. Rename mscms.dll to mscms_orig.dll

PDF printing will now work in Office Medic. Note that there may be other printers installed on the system that rely on this file; please test other printers to ensure printing works as expected.

Need Help? 
LEMR customers can get help by contacting LEMR Support.