Error extracting support files
If you experience "Error extracting support files: Catastrophic failure" when installing Medikro Spirometry Software v4.7.0 and above (during installation of Medikro components), please follow the instructions below to resolve the issue.
1. Go to C:\Program Files (x86)\InstallShield Installation Information
2. Rename folders containing files related only to Medikro components (inspect ini files and other files inside to confirm).
3. Uninstall any Medikro components that appear in Add/remove programs. You may need to mount the Medikro Spirometry Software ISO for the version you are uninstalling so you can point the uninstaller to the relevant MSI files as they were renamed/relocated in the above step.
4. Re-install Medikro Spirometry Software using the latest available ISO/installer.
The above steps may also help to resolve Medikro Spirometry Software installation errors such as this error found in the Medikro installation log file:
MSI (c) (EC:30) [15:32:23:476]: MigrateFeatureStates: based on existing product, setting feature 'InstallShieldR' to 'Local' state.
Action ended 15:32:23: MigrateFeatureStates. Return value 1.
MSI (c) (EC:30) [15:32:23:476]: Doing action: Check4.0Edition
Action 15:32:23: Check4.0Edition.
Action start 15:32:23: Check4.0Edition.
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action Check4.0Edition script error -2146828235, Microsoft VBScript runtime error: File not found Line 9, Column 1,
MSI (c) (EC:EC) [15:32:30:313]: Product: Medikro Spirometry Software -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action Check4.0Edition script error -2146828235, Microsoft VBScript runtime error: File not found Line 9, Column 1,
...
Action ended 15:32:30: Check4.0Edition. Return value 3.
MSI (c) (EC:30) [15:32:30:314]: Doing action: FatalError
Action 15:32:30: FatalError.
Action start 15:32:30: FatalError.
Action ended 15:32:31: FatalError. Return value 1.
MSI (c) (EC:30) [15:32:31:602]: Doing action: AI_SHOW_LOG
Other related downloads and links for the Medikro software can be found here.
Medikro Installation - Windows Defender interference
When installing Medikro Spirometry Software, you may receive a warning in Windows Defender that appears like the following:
Smart App Control has blocked this app - *.tmp was blocked because we can't confirm who published it and it's not an app we're familiar with.
This issue is due to the Smart App Control feature in Windows Defender. To resolve the problem, turn Smart App Control to Off only during installation of Medikro Spirometry Software. The option you need to change is in a window that looks like below:
Smart App Control
Be sure to change the setting back to On once the installation is finished.
Medikro resources and links
Bird Healthcare Video Library
Online video library dedicated to product training user guides and equipment education for Medikro devices
SpiroScore+ 3L Calibration Syringe
A great value calibration syringe for use with spirometry equipment (including Medikro and many other brands). Item Code: BHC-M9474.
Unable to locate the LabVIEW Run-Time Engine
Applies to Medikro Spirometry software 4.8 and 4.9: When opening the software, as Medikro’s Measurements and Results window starts to load, the following error may occur:
There are two solutions to this.
- Reinstall or upgrade Medikro Spirometry Software (a newer version than the one currently installed is preferred), or
- Click yes and download the LabVIEW Runtime engine; the link goes to https://www.ni.com/en-au/support/downloads/software-products/download.labview-runtime.html
The best solution in this case is solution 1 as it will install the LabVIEW components with the correct version during installation. The LabView installer can usually be found in the following path: C:\Medikro\LVRTE\LV2014runtime.msi
Option 2 may cause compatibility problems as it is an untested newer version of LabVIEW.
Note: during installation, if the LabView component fails to install, the following message appears at the end of the installation which advises where the LabView installer for this version of Medikro Spirometry Software can be found. You can usually reboot the computer and run the installer from the path shown (C:\Medikro\LVRTE\LV2014runtime.msi) to complete the installation of LabView.
Need Help?
LEMR customers can get help by contacting LEMR Support.