MedicalDirector Clinical - MD Sidebar - Failed to get patient data from MD

Symptom: When a patient file has been opened, the LEMR MD Sidebar widget may show an error message as per the following screenshot:

Failed to get patient data from MD. This may be caused by a slow PC or invalid data in the MD database (e.g. smoking history). Please contact support if the problem persists.

A possible cause for this is that permissions for the widget have been denied. To check if this is the cause, try the following:

1. Click on the settings icon at the top right of the sidebar then click on Widget Permissions…

2. From the Select Widget dropdown, choose LEMR. Are the Allow permissions all ticked?
If not, tick the Apply to all checkbox above the Allow column then click Save.

If this is not the issue/doesn't solve this problem, please reach out to LEMR Support for assistance.

Need Help? 
LEMR customers can get help by contacting LEMR Support.