¶ Installation of BPDerm
This step will install BPDerm on your computer. This only needs to be installed on the computers that need to open the BPCube interface and could include a doctor or nurse’s computer or a Remote Desktop server if this technology is used for delivering user desktops.
1. Download the latest BPDerm setup file.
Link: /20240123-bpderm_usersetup.zip
2. Open the downloaded zip file and run BPDerm_UserSetup.exe
Note: You may be prompted to elevate privileges via User Account Control. Please allow this operation to proceed (click Yes).
3. Click the Run link in the lower right corner of the setup window.
4. Put the dot next to BP Cube (for Heine Cube) or Microderm (for Visiomed Microderm) installations.
IMPORTANT:
If this is the first time you have ever used BPDerm, leave the I have already registered this installation site check box unticked.
Only tick this box if you already have a site license code.
5. Fill out the registration information and click the Next button. This information will be validated by ThinkSmart IT and a license code will be sent to you via the email address you enter here.
Important: Keep the code and email address used for registration as you will need to paste this information in on all workstations at your site.
6. After installation, click the OK button then the Finish link. After this, you will need to log off your Windows user account then log back in for BPDerm to start for the first time. A reboot would also work here though it is not easy to achieve a reboot on a Remote Desktop server during the day. Alternatively, you can manually start the BPDerm application and avoid logging off/on and rebooting by opening the C:\Program Files\BPDerm folder then double-clicking on BPDerm.exe.
7. Then run through the steps in the section below titled Login configuration for BP Jade and Saffron if you haven't already done so. This only needs to be done once at the site.
¶ BP Login configuration for BP Jade, Saffron and Orchid
This step is done only once per site during the first installation of BPDerm and involves enabling access to this third-party integration. As this setting will be effective on all PCs, skip to the next section if already completed.
1. Log in to Best Practice (as a user with enough permissions to adjust settings), go to the Setup menu then to Configuration.
2. Click on the Database icon on the left side.
3. Click on the Setup third-party integrations button.
4. Tick ThinkSmart IT then click the Save button.
¶ BPDerm Heine Cube License and Settings Configuration
1. Open Best Practice then open any patient file.
2. Click on the settings button on the Heine icon that appears on the screen.
3. Click on the Site Verification button and enter the details for your site you will receive via email when the site registration information is verified. Then click Save.
4. Enter the Cube Server IP address (or computer name), the Share Name, Cube Username and Cube Password. Click the Test Access button to ensure the connection to the Cube works.
¶ BPDerm Visiomed License and Settings Configuration
1. Open Best Practice then open any patient file.
2. Click on the settings button on the Visiomed icon that appears on the screen.
3. Click on the Site Verification button and enter the details for your site you will receive via email when the site registration information is verified. Then click Save.
¶ BPDerm settings file corrupt or contains invalid entries
1. Use the Windows Task Manager to close BPDerm.exe
2. Open the following folder: %localappdata%\BPDerm
e.g. C:\Users\WindowsUser\AppData\Local\BPDerm
3. Rename Settings.txt to OldSettings.txt
4. Open the following folder: C:\ProgramData\BPDerm
5. Rename Settings.txt to OldSettings.txt
6. Reinstall BPDerm application
7. Open the following folder: C:\Program Files\BPDerm
8. Double click to run BPDerm.exe and check if the icon appears in Best Practice again.
¶ BPDerm icon does not appear when in a patient file in Best Practice
There are a number of reasons why the BPDerm icon may not appear when a patient file is open. The two most common solutions are as follows.
Ensure Best Practice is not set to run as Administrator when launching as running an application in this way (with UAC elevation) will cause the application to run in a different context to that of a program that is not running with UAC elevation.
1. Right click on Best Practice desktop icon and click on Properties
2. Click on the Compatibility tab
3. Click on the Change settings for all users button at the bottom of the window
4. Untick Run this program as Administrator then click OK button.
5. Run BP again; it should now start without Admin privileges.
¶ Login failed for user ‘BPP-33’ error - BP Jade, Saffron and Orchid
You may receive the following error when attempting to open BPDerm.
The problem is usually caused by BP resetting third party integration permissions during a BP Data or program update. This can happen with any of the other third party integrator permissions and the solution is the same.
These steps need only be done once per site and it should solve the problem for all users on the same network. If the problem reappears, simply follow the steps again.
1. Log in to Best Practice (as a user with enough permissions to adjust settings), go to the Setup menu then to Configuration.
2. Click on the Database icon on the left side.
3. Click on the Setup third-party integrations button.
4. Note down all of the ticked third party integrations in this list as we need to tick them again later in this process.
5. Untick any items already ticked in the list then click Save, then Save again on the Configuration window.
6. Go back into the Setup menu then to Configuration.
7. Click on the Database icon on the left side.
8. Click on the Setup third-party integrations button.
8. Tick ThinkSmart IT and all of the other items noted in step 4, then click Save, then Save again on the Configuration window.
Need Help?
LEMR customers can get help by contacting LEMR Support.