¶ Known issues with BPDerm
1/7/2025 - Active (solved) - Nothing happens when clicking on the BPDerm icon in the patient file.
Last month's issue seems to have reappeared with the latest BPData update released this morning.
We have released a new version of BPDerm to resolve the issue permanently so this does not happen each month. This new release does not access the BP database at all, only using UI elements from the BP Patient window to retreive the required information for the patient. We have also removed site licensing requirements to simplify the use of the application going forward.
The new fixed version can be downloaded from here: /20250704_bpderm_usersetup.exe
After installing this new version, please log off the windows user and log back in again for BPDerm.exe to run. Please see the section below titled “Installation of BPDerm” for more information about the installation process.
¶ Installation of BPDerm
This step will install BPDerm on your computer. This only needs to be installed on the computers that need to open the BPCube interface and could include a doctor or nurse’s computer or a Remote Desktop server if this technology is used for delivering user desktops.
1. Download the latest BPDerm setup file.
Link: /20250704_bpderm_usersetup.exe
2. Open the downloaded file.
Note: You may be prompted to elevate privileges via User Account Control. Please allow this operation to proceed (click Yes).
3. Click the Run link in the lower right corner of the setup window.
4. Put the dot next to BP Cube (for Heine Cube) or Microderm (for Visiomed Microderm) installations.
IMPORTANT:
Older versions required the entry/selection of site licensing information. This new version has been simplified and no longer requires any of this to be entered.
5. After installation, click the OK button then the Finish link. After this, you will need to log off your Windows user account then log back in for BPDerm to start for the first time. A reboot would also work here though it is not easy to achieve a reboot on a Remote Desktop server during the day. Alternatively, you can manually start the BPDerm application and avoid logging off/on and rebooting by opening the C:\Program Files\BPDerm folder then double-clicking on BPDerm.exe.
¶ BPDerm Heine Cube Settings Configuration
1. Open Best Practice then open any patient file.
2. Click on the settings button on the Heine icon that appears on the screen.
3. Enter the Cube Server IP address (or computer name), the Share Name, Cube Username and Cube Password. Click the Test Access button to ensure the connection to the Cube works.
¶ BPDerm settings file corrupt or contains invalid entries
1. Use the Windows Task Manager to close BPDerm.exe
2. Open the following folder: %localappdata%\BPDerm
e.g. C:\Users\WindowsUser\AppData\Local\BPDerm
3. Rename Settings.txt to OldSettings.txt
4. Open the following folder: C:\ProgramData\BPDerm
5. Rename Settings.txt to OldSettings.txt
6. Reinstall BPDerm application
7. Open the following folder: C:\Program Files\BPDerm
8. Double click to run BPDerm.exe and check if the icon appears in Best Practice again.
¶ BPDerm icon does not appear when in a patient file in Best Practice
There are a number of reasons why the BPDerm icon may not appear when a patient file is open. The two most common solutions are as follows.
Ensure Best Practice is not set to run as Administrator when launching as running an application in this way (with UAC elevation) will cause the application to run in a different context to that of a program that is not running with UAC elevation.
1. Right click on Best Practice desktop icon and click on Properties
2. Click on the Compatibility tab
3. Click on the Change settings for all users button at the bottom of the window
4. Untick Run this program as Administrator then click OK button.
5. Run BP again; it should now start without Admin privileges.
¶ BPDerm saved button coordinates fix
Sometimes the saved coordinates for the BPDerm icon can force the icon off the screen so you can't see it. There will be no error appear, though the icon won't be visible when opening a patient file in Best Practice.
Solution:
On the PC with the BPDerm icon missing, go to the following folder for any Windows user(s) with the issue:
C:\Users\[windows_user]\AppData\Local\BPDerm\
You will see a file called settings.txt. Rename that file then either log off/on again or reboot the PC, then try opening a patient file again. The settings.txt file in that location should be re-created when BPDerm runs again on login. The icon will hopefully appear in the patient file again.
Need Help?
Get help by contacting LEMR Support.For the old archived version of the BPDerm Support Page, please click here.