Base Plan

LEMR's base plan is $60 + GST per month, per physical site and business entity, and includes:

• 2 LEMR Client installs (on computers that connect physically to the ECG/Spiro/ABPM/ABI devices)
• Integration for 2 supported medical products (ECG/Spiro/ABPM/ABI devices) into LEMR Client
• Integration into supported EMR systems via LEMR Server or the LEMR Widget
• Remote installation and training (via Internet/phone)*
• Best-effort remote support (via Internet/phone)*

Notes:

Pay quarterly, half yearly or yearly via invoice (can be paid by standard direct debit from bank account, or automatic debiting via GoCardless, or Pin Payments with your credit card - please contact us for more information regarding payment methods).

The above plan is designed to cover the LEMR needs of a typical practice, and with no lock in contract.

More LEMR Client installations and device integrations can be obtained as per the extras pricing below.

A trial of up to 30 calendar days is available upon request/approval.

“Per physical site and business entity” means that the base plan applies to each physical business address where the business entity operates. If there is another business entity operating at the same address, or if the same business entity is operating at an additional address (multi site practices), each will require individual LEMR base plans, even if the sites all share the same EMR database.

*Use of our installation, training and best-effort support services are governed by our fair-use policy. This means that support requests that are unreasonable, outside of typical LEMR or device support boundaries, after hours, on-site, or considered to be excessive/unnecessary use of LEMR support services, may attract fees charged at our hourly rate as mentioned in the Extras section below. Please contact us for more information if required.

Extras

• Additional LEMR Client installation(s), add $20 + GST per month per computer.
• Additional integration of supported medical products (ECG/Spiro/ABPM/ABI devices), add $20 + GST per month per medical product.
• Extra support, add $220 + GST per hour for business hours support. We charge in half an hour blocks.

Support Services

Remote support service includes:

• LEMR service login issues
• LEMR Client/Server/Portal functionality issues and troubleshooting
• Issues viewing device test reports from LEMR
• Issues with integration of LEMR into your EMR software
• Troubleshooting issues with supported medical products' software or devices
• Assistance with the use of the supported medical products
• Troubleshooting issues related to capturing test data from supported medical products
• Troubleshooting issues with patient connectivity to the supported medical products
• Identifying/troubleshooting hardware issues specifically related to the supported medical products

Remote support service does not include:

• Support for your IT infrastructure
• Resolving software issues not related to LEMR
• Matters relating to your EMR system which is not related to the tests which are/to be scheduled on LEMR
• Assistance for medical products/devices that are not specifically included in your LEMR plan
• Supported or unsupported medical product/device hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
• Computer hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
• On-site labour

We aim to respond to your service requests within 2 business days during our opening hours. We are a small team and appreciate your patience. For more information about our opening hours, visit our contact us page.
 

Payment Terms

1. The Licence Fees will be billed quarterly, half yearly or yearly in advance
2. No refunds of the Licence Fees will be provided
3. Request for additional support or support outside of our fair use policy will be invoiced monthly in arrears
4. Support services will be recorded and invoiced in 30-minute increments
5. Payment terms and methods will be outlined on your invoice
6. You will have the option of paying via:

• Direct deposit using BSB and account number
• Automatic direct debit from your bank account using GoCardless
• Credit card using Pin Payments (you will be notified of and charged an additional fee for this service)