- Base price $50 + GST per month
- Includes installation and training (remotely via Internet/phone)
- Up to 2 LEMR Client installs (computers that connect physically to the ECG/Spiro/ABPM devices)
- Up to 2 supported medical products (ECG/Spiro/ABPM) integrated for that price
- 1 hour of premium remote support per site per year included in addition to the initial installation and training - additional ad-hoc support is available at an hourly rate
- Pay monthly, quarterly, half yearly or yearly via invoice (can be paid by standard direct debit from bank account, or automatic debiting via GoCardless, or PinPayments with your credit card - please contact us for more information regarding payment methods)
Notes:
The above plan covers everything for your average practice and with only a month-to-month contract - so you don't get locked in!
Trial of up to 30 calendar days available upon request/approval.
- Additional LEMR Client installation(s), add $20 + GST per month per computer
- Additional supported integration products (ECG/Spiro/ABPM), add $20 + GST per month per integration product
- Extra support, add $220 + GST per hour for business hours support. We charge on half an hour blocks
Premium remote support service includes:
- LEMR service login issues
- LEMR Client/Server/Portal functionality issues and troubleshooting
- Issues viewing device test reports from LEMR
- Issues with integration of LEMR into your EMR software
- Troubleshooting issues with supported medical products' software or devices
- Assistance with the use of the supported medical products
- Troubleshooting issues related to capturing test data from supported medical products
- Troubleshooting issues with patient connectivity to the supported medical products
- Identifying/troubleshooting hardware issues specifically related to the supported medical products
Premium remote support service does not include:
- Support for your IT infrastructure
- Resolving software issues not related to LEMR
- Matters relating to your EMR system which is not related to the tests which are/to be scheduled on LEMR
- Assistance for medical products/devices that are not specifically included in your LEMR plan
- Supported or unsupported medical product/device hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
- Computer hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
1 hour of premium remote support per site per year is included on the base plan. If more support is required, we can provide this at our hourly rate as mentioned in the Extras section above.
We aim to respond to your service requests within 2 business days during our opening hours. For more information about our opening hours, visit our contact us page.
- The Licence Fees will be billed monthly in advance
- No refunds of the Licence Fees will be provided
- Request for additional support to the 1 hour per year included will be invoiced monthly in arrears
- Support services will be recorded and invoiced in 30-minute increments
- Payment terms and methods will be outlined on your invoice
- You will have the option of paying via:
- Direct deposit using BSB and account number
- Automatic direct debit from your bank account using GoCardless
- Credit card using Pin Payments (you will be notified of and charged an additional fee for this service)