LEMR's base plan is $50 + GST per month and includes:
- 2 LEMR Client installs (on computers that connect physically to the ECG/Spiro/ABPM/ABI devices)
- Integration for 2 supported medical products (ECG/Spiro/ABPM/ABI devices) into LEMR Client
- Integration into supported EMR systems via LEMR Server or the LEMR Widget
- Remote installation and training (via Internet/phone)*
- Best-effort remote support (via Internet/phone)*
Pay quarterly, half yearly or yearly via invoice (can be paid by standard direct debit from bank account, or automatic debiting via GoCardless, or PinPayments with your credit card - please contact us for more information regarding payment methods)
The above plan is designed to cover the LEMR needs of a typical practice, and with no lock in contract
More LEMR Client installations and device integrations can be obtained as per the extras pricing below
A trial of up to 30 calendar days is available upon request/approval
*Use of our installation, training and best-effort support services are governed by our fair-use policy. This means that support requests that are unreasonable, outside of typical LEMR or device support boundaries, after hours, on-site, or considered to be excessive/unneccessary use of LEMR support services, may attract fees charged at our hourly rate as mentioned in the Extras section below. Please contact us for more information if required.
- Additional LEMR Client installation(s), add $20 + GST per month per computer.
- Additional integration of supported medical products (ECG/Spiro/ABPM/ABI devices), add $20 + GST per month per medical product.
- Extra support, add $220 + GST per hour for business hours support. We charge in half an hour blocks.
Remote support service includes:
- LEMR service login issues
- LEMR Client/Server/Portal functionality issues and troubleshooting
- Issues viewing device test reports from LEMR
- Issues with integration of LEMR into your EMR software
- Troubleshooting issues with supported medical products' software or devices
- Assistance with the use of the supported medical products
- Troubleshooting issues related to capturing test data from supported medical products
- Troubleshooting issues with patient connectivity to the supported medical products
- Identifying/troubleshooting hardware issues specifically related to the supported medical products
Remote support service does not include:
- Support for your IT infrastructure
- Resolving software issues not related to LEMR
- Matters relating to your EMR system which is not related to the tests which are/to be scheduled on LEMR
- Assistance for medical products/devices that are not specifically included in your LEMR plan
- Supported or unsupported medical product/device hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
- Computer hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
We aim to respond to your service requests within 2 business days during our opening hours. We are a small team and appreciate your patience. For more information about our opening hours, visit our contact us page.
- The Licence Fees will be billed quarterly, half yearly or yearly in advance
- No refunds of the Licence Fees will be provided
- Request for additional support or support outside of our fair use policy will be invoiced monthly in arrears
- Support services will be recorded and invoiced in 30-minute increments
- Payment terms and methods will be outlined on your invoice
- You will have the option of paying via:
- Direct deposit using BSB and account number
- Automatic direct debit from your bank account using GoCardless
- Credit card using Pin Payments (you will be notified of and charged an additional fee for this service)